Frequently Asked Questions

⭐ Payments via Bank Deposit

✔ Online cash transfers (via their website/ mobile app)

✔ Over-the-counter cash deposits

✔ Cash deposits at machines (via 24-hour Cash Accept Machines outside banks)

✔ Inter-bank cash transfers (note: Pesonet has longer processing time while Instapay is real-time)

✔ G-cash to bank (done via the app & free of charge)

✔ Other payment methods supported by Instapay (note: Coins.ph, Paymaya, etc.)

⭐ Payments via Paypal

✔ Credit cards (Visa, Mastercard, American Express, etc.)

✔ Debit cards

❌ No COD/ Cash-on-delivery

⭐ Bank account details are shown on the next screen after clicking "Complete Order"

✔ You may also click the blue "View your order" button in your Order Confirmation e-mail

⭐ Select Paypal as payment method and click "Complete Order"

✔ Paypal payment link will automatically be sent to your e-mail within 24 hours 

⭐ Input your card details or Paypal account details in the Paypal link we will send you

✔ When done paying, please reply to your Order Confirmation e-mail (from ilove@altmanila.com) with your payment confirmation from Paypal

⭐ Please reply to your Order Confirmation e-mail (from ilove@altmanila.com) with your proof of payment

✔ Proof of payment can be deposit slips, machine receipts, online confirmation, etc.

✔ Online confirmations should show transaction date (& time, if available), amount, reference number, our full account number, & name of account paying (if not yours)

⭐ Sorry, we don't have COD as of the moment

✔ For payment methods, kindly see this list of "Which payment methods are accepted?"

✔ For shipping methods, kindly see "What are your Shipping Methods?"

⭐ Shipping via courier/ door-to-door delivery (all over the Philippines)

✔ For this option, type in your complete address (with landmarks if possible) in the "Address" field of the Contact Information page 

⭐ Shipping via branch pick-up (for Provincial addresses only)

✔ For this option, type in your chosen J&T branch pick-up location in the "Address" field of the Contact Information page 

❌ No COD/ Cash-on-delivery

⭐ NCR/ Metro Manila addresses:

✔ P90 Shipping Fee per bag - already included in website price

✔ Delivery = 1 to 2 working days after payment confirmation

⭐ Provincial addresses:

✔ P250 Shipping Fee per bag - already included in website price when you select Provincial as shipping location

✔ Delivery = 3 to 9 working days after payment confirmation

❌ No delivery on Sundays, Holidays and some Saturdays

⭐ Yes, shipping fee is per bag because it is maximum of 1 bag in 1 courier plastic

✔ Most bags take up one whole courier plastic of the largest size 

✔ Couriers charge by the number of parcels, not by distance, so shipping fee is per bag

✔ Note: Website prices already include shipping fee per bag so you can easily see your total bill upfront

✔ Rest assured, this is the best value shipping method for you. Distance-based delivery options are usually even more expensive

⭐ Only at www.altmanila.com

✔ See "How to Order" for step-by-step instructions

❌ No Physical Stores

❌ No Bazaars/ Pop-ups

❌ No Meet-ups

⭐ Order at www.altmanila.com

1. Click on the Bag Style of your choice

2. Choose a Color

   ✔ no color option means the bag only comes in black

3. Choose your Shipping location

   ✔ select the shipping location that matches your delivery address. Metro Manila only covers cities in NCR/ National Capital Region

4. Choose your Payment Method

   ✔ select Paypal if paying via Credit card, Debit card or Paypal (Paypal account not needed for card payments)

5. Click "Add to Cart". Then click "Check Out"

6. Fill in your Contact details

7. Click "Continue to shipping"

8. Check details (Edit if needed). Then click "Continue to payment"

9. Choose Payment Method again

10. Click "Complete order". Payment instructions will be shown on the next screen

11. Settle your payment and take a photo of the proof of payment

12. Reply to your Order Confirmation e-mail (from ilove@altmanila.com) with your proof of payment

❤ Tip: Create an account so you don't need to keep filling in contact details for your next purchases. Easily edit contact and shipping details when you log-in to your account.

⭐ Simply create a new order at www.altmanila.com

✔ Please reply to the new Order Confirmation e-mail (with correct order number) when paying

✔ This is whether you want to change the bag style, color, quantity, shipping location, delivery address, payment method, etc.

⭐ Website price = IG/ FB bag price + Shipping Fee

✔ Instagram/ Facebook price = bag only

✔ www.altmanila.com price = bag + shipping fee

✔ Prices on www.altmanila.com are simply the prices quoted on IG/ FB plus shipping fee (please select the shipping location that matches your final delivery address. Metro Manila only covers cities within the National Capital Region/ NCR)

✔ See total bill upfront (use Shipping drop-down to see the total price for your delivery location)

❌ No additional shipping fees after

⭐ Website prices are higher only because they include shipping fee (SF) already

✔ SF = P90 for Metro Manila and P250 for Provincial

✔ Some examples below:

- 1499 London Mini + 90 SF = 1,589
- 1599 London/ Sydney + 90 SF = 1,689
- 1099 New York + 90 SF = 1,189
- 899 Lisbon + 90 SF = 989
- 1499 London Mini + 250 SF = 1,749
- 1599 London/ Sydney + 250 SF = 1,849
- 1099 New York + 250 SF = 1,349
- 899 Lisbon + 250 SF = 1,149

⭐ For your easy reference, bag styles are named in the caption of the photos on Instagram & Facebook

✔ For London/ London Mini in particular, London is simply labelled "London" while the "Mini" label will always be there for the London Mini

⭐ Full catalog of styles, bag prices as well as other bag details can be found on www.altmanila.com-- simply click on your desired style

✔ Bag prices on the website already include shipping fee. Use Shipping drop-down to see the total price for your delivery location (for more details, see also: "Why are the prices on the website different from Instagram/ Facebook? Did you have a price increase?")

⭐ Measure your item 

⭐ Compare versus our Size Guide

✔ Tip: Leave a space buffer/ allowance

✔ Note: Length and width of Size Guide are less than the actual bag dimensions because every item has depth. Please remember this when trying to fit items into any bag

⭐ Only the London comes in two different sizes-- the London (bigger size) and the London Mini (smaller size). 

⭐ All the other styles only come in 1 size

⭐ To find a bag's dimensions, kindly click on your desired style on www.altmanila.com (all product details can be found there)

⭐ The interior of all ALT bags looks alike. Inside, you have:

✔ 1 large zippered pocket (back part)

✔ 2 large open pockets (front part)

⭐ All items are on-hand unless marked as "Pre-order"

✔ Kindly click on the desired style on www.altmanila.com

✔ Unavailable styles are marked "Sold Out"

✔ This website has the most accurate & updated stock availability

⭐ Full catalog of designs for sale are on www.altmanila.com

✔ Not on the site? That means the style is no longer for sale

⭐ All colors are on-hand unless marked as "Pre-order"

✔ To know the colors a certain style comes in, click on the desired style on www.altmanila.com

✔ Click the Color drop-down to see available colors (no drop-down means the style only comes in black)

✔ Colors not available are marked "Sold Out"

⭐ Yes, all our bags are really water-repellent and lightweight. They were created with the goal to be your everyday bag, guided by our vision of "Everyday style, made better".

✔ Most bags weigh 0.5 kg to 0.7 kg and were constructed to feel lightweight despite the load they carry

⭐ Please check our Instagram @altmanila Story highlights for more reviews, feedback, & photos-- because who better to hear from than actual buyers and their experiences?

✔ Quick links to the Story Highlights per style below:

- London & London Mini = part 1 & part 2

- New York = part 1 & part 2

- Madrid = part 1

- Tokyo = part 1

- Casablanca = part 1

⭐ Who better to hear from than actual buyers and their experiences? 

⭐ Please check our Instagram @altmanila Story highlights for more reviews, feedback, & photos

✔ Quick links to the Story Highlights per style below:

- London & London Mini = part 1 & part 2

- New York = part 1 & part 2

- Madrid = part 1

- Tokyo = part 1

- Casablanca = part 1

⭐ London/ London Mini & Sydney are the best-selling styles

⭐ All styles are lightweight, multi-way, water-repellent, & versatile but we recommend you choose a bag based on planned use & space needs

✔ To help you decide, check reviews, feedback & more photos per style via our Instagram @altmanila Story Highlights

⭐ Quick links to the Story Highlights per style below:

- London & London Mini = part 1 & part 2

- New York = part 1 & part 2

- Madrid = part 1

- Tokyo = part 1

- Casablanca = part 1

⭐ Kindly click on the desired style on www.altmanila.com

✔ All product details-- like material, dimensions, color/s, etc.-- can be found there

✔ All product features-- like anti-theft lock, adjustable straps, as well as the different ways the bag can be worn-- can also be found under the product description

⭐ Kindly click on the desired style on www.altmanila.com & browse through the entire product gallery to see product shots, photos when worn in multiple ways and pictures in a real-life setting

⭐ Please check our Instagram @altmanila Story highlights for more reviews, feedback, & photos  

✔ All photos on our website, Instagram and Facebook are actual photos. Most of the photos were actually sent in by clients (Thank you, lovely ladies!) ❤

⭐ Quick links to the Story Highlights per bag style below:

- London & London Mini = part 1 & part 2

- New York = part 1 & part 2

- Madrid = part 1

- Tokyo = part 1

- Casablanca = part 1

⭐ In general, the London and the Sydney the largest bags overall

⭐ The Madrid is the smallest among the medium-sized bags. The Casablanca is the overall smallest bag in the entire collection

⭐ To rank which is bigger or smaller, in general, from biggest to smallest: London/ Sydney > London Mini/ New York > Lisbon > Casablanca

✔ To find a bag's exact dimensions, kindly click on your desired style on www.altmanila.com (all product details can be found there)

⭐ Compare the following on www.altmanila.com:

✔ The ways it can be worn (Crossbody/ Long shoulder bag, Backpack, Tote, Top Handle, Clutch/ Pouch, etc.)

✔ Dimensions (see also: "Which style is the biggest/ smallest?")

✔ Over-all look and shape (square, rectangle, trapezoid, etc.)

⭐ The London and London Mini only differ in dimensions

✔ Different length & height (12"H x 15"L for London and 11"H x 14"L for London Mini)

⭐ All other features & materials are the same for both London & London Mini

✔ Both are convertible to the same 3-way modes

✔ Both have anti-theft lock, adjustable straps, interchangeable front face, etc.

⭐ Kindly see the London product page more details & for photos of it being worn

✔ The model photos in the product gallery show the London (bigger size) when worn in 3 ways. The London Mini looks almost the same as London when worn. Please use the measurements above for size reference

✔ You may find more photos of London & London Mini when worn here = part 1 & part 2

⭐ Kindly click on the desired style on www.altmanila.com. Please check the video in the gallery

⭐ Please check our Instagram @altmanila for IG TV content which features videos on how to convert the different bags

⭐ You may also view the videos on www.facebook.com/altmanila under the "How to Convert" album

⭐ Brush lightly with soap-and-water solution 

✔ Create a soap/ detergent and water solution. Lightly brush the bag with this solution.

✔ Wipe off soap suds with a damp cloth. Hang dry.

❌ No washing machine

❌ No long soaking & fully submerging in water

❌ No Physical Stores

❌ No Bazaars/ Pop-ups

❌ No Meet-ups

⭐ Right now, ALT Manila is purely an online store. You may get your ALT bag by ordering at www.altmanila.com

✔ Please place your order/s online. See "How to Order" for step-by-step instructions

⭐ Send us a message via any of the channels below:

✔ Viber - +63995-8218188

✔ Facebook Messenger for ALT Manila (www.facebook.com/altmanila)

✔ Instagram Direct Message @altmanila

⭐ BUY = Order at www.altmanila.com (How to Order?)

   ❌ No Physical Stores/ Bazaars/ Pop-ups/ Meet-ups 

⭐ PAY = Pay via any of the options below (see full list of Payment Methods):

   ✔ Bank deposit via over-the-counter deposits or cash deposits at machines

   ✔ Bank deposit via online transfer (same bank, inter-bank, G-cash, etc.)

   ✔ Credit card/ Debit card/ Paypal

   ❌ No COD/ Cash-on-delivery

⭐ SHIP/ DELIVER = See Shipping Methods, Shipping Fee & Delivery time, etc.

   ✔ Metro Manila (P90) = 1 to 2 working days delivery after payment

   ✔ Provincial (P250) = 3 to 9 working days delivery after payment

   ❌ No delivery on Sundays, Holidays and some Saturdays

   ✔ Note: Shipping fee already included in website prices

   ✔ Shipping fee is per bag (max 1 bag in 1 courier plastic & couriers charge by number of parcels)

   ✔ Shipping methods = Courier/ door-to-door delivery (all over the Philippines) or branch pick-up (Provincial only)

⭐ FIT/ INSPECT = Check size or interior

   ✔ To know if your item will fit inside the bag , check our Size Guide

   ✔ To see what our bags look like inside, check our Inside Photos

⭐ INQUIRE = Other common questions below:

   ✔ Price difference? Price increase? Website price = IG/ FB bag price + Shipping Fee ❤ (no additional fees after)

   ✔ How much? All prices are on this site (website price includes shipping fee already)

   ✔ Material? Dimension? Other details?Simply click on your desired style on www.altmanila.com

   ✔ Available style? or Available color? All on-hand unless marked as Pre-order or Sold Out

   ✔ Please check all the FAQs below for other questions & in-depth answers ❤

⭐ COMPARE = For differences & similarities, sizes, etc., click the links below:

   ✔ London & London Mini

    ✔ Biggest/ smallest bags? Bigger or smaller? London/ Sydney > London Mini/ New York > Lisbon > Casablanca

   ✔ What style should I get? (Bestseller = London/ London Mini & Sydney)

⭐ CHECK = For reviews, feedback & more photos, etc., click the links below:

   ✔ London & London Mini = part 1 & part 2

   ✔ New York = part 1 & part 2

   ✔ Sydney = part 1

   ✔ Lisbon = part 1

   ✔ Casablanca = part 1

⭐ CLEAN = Brush lightly with soap-and-water solution. Hassle-free & easy!